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Service Provider	Target Group	Service Provided
CSD Diaconia Valdese - Servizi Inclusione Community Center Quartiere 2 Piazza Leon Battista Alberti, 1a 50136 Firenze Italy firenzecenter@diaconiavaldese.org +39 342 559 6613 https://www.diaconiavaldese.org/csd/pagine/community-center.php Mo: 9:00-13:00 Tu: 14:30-17:00	Person with serious illnesses Physical illness Chronic conditions Substance use Persons with mental health conditions or disorders Mental health concerns Victim of trafficking in human beings Based on Indicators Single parent with minor children More than one child	Health care Information provision of the selected healthcare services Assistance or legal aid Info provision on access to procedure Access to procedure Asylum procedure Dublin procedure Temporary protection Residence permit for third country nationals Employment Information provision
Garante per l'Infanzia e l'Adolescenza della Regione Toscana Garante per l'Infanzia e l'Adolescenza della Regione Toscana Via Cavour, n. 18 50129 Firenze Italy garante.infanzia@consiglio.regione.toscana.it 055 2387802 https://www.consiglio.regione.toscana.it/garanteinfanzia/default.aspx	Child Unaccompanied	Specific support for children Child protection service
FREE WOMAN ETS Unità di Strada e di Contatto Via Matas 30 Ancona Italy uds@freewoman.it 3356834505 https://www.freewoman.it/ Mo - Fr: 9:00-18:00	Persons who have been subjected or at risk of Torture or other inhuman or degrading treatment Rape Serious forms of psychological, physical or sexual violence Victim of trafficking in human beings Based on Indicators Formally Identified Other SOGIESC Needs based on sexual orientation and gender identity and expression or sex characteristics	Health care Information provision of the selected healthcare services Assistance or legal aid Info provision on access to procedure Access to procedure Asylum procedure Dublin procedure Residence permit for third country nationals Voluntary return Return Appeals Specific support for children Information provision of the selected child-specific services National referral mechanism Gender based violence Victims of trafficking in human beings Unaccompanied children Other Employment Information provision Other services Vulnerability assessment (by specialised service) Interpretation services/Cultural mediation
FREE WOMAN ETS Punto di ascolto - Drop in Via Matas 30 Ancona Italy pas@freewoman.it 3405596065 https://www.freewoman.it/ Mo - Fr: 9:00-18:00	Child Unaccompanied Persons who have been subjected or at risk of Torture or other inhuman or degrading treatment Rape Serious forms of psychological, physical or sexual violence Victim of trafficking in human beings Based on Indicators Formally Identified Other SOGIESC Needs based on sexual orientation and gender identity and expression or sex characteristics	Housing Specialised accommodation Victims of trafficking in human beings Person who have been subjected to or at risk of serious forms of psychological, physical or sexual violence Health care Emergency services Medicines Primary medical care General practitioner Nurse Other Information provision of the selected healthcare services Assistance or legal aid Info provision on access to procedure Access to procedure Asylum procedure Dublin procedure Transfer Residence permit for third country nationals Voluntary return Return Appeals Specific support for children Information provision of the selected child-specific services National referral mechanism Gender based violence Victims of trafficking in human beings Unaccompanied children Other Employment Information provision Other services Vulnerability assessment (by specialised service) Security/physical safety considerations Interpretation services/Cultural mediation
FREE WOMAN ETS Accoglienza in struttura residenziale protetta Via Matas 30 Ancona Italy area.emersione@freewoman.it 3384130594 https://www.freewoman.it/ Mo - Fr: 9:00-18:00	Persons who have been subjected or at risk of Torture or other inhuman or degrading treatment Rape Serious forms of psychological, physical or sexual violence Victim of trafficking in human beings Based on Indicators Formally Identified SOGIESC Needs based on sexual orientation and gender identity and expression or sex characteristics	Housing Specialised accommodation Families Women Victims of trafficking in human beings Person who have been subjected to or at risk of serious forms of psychological, physical or sexual violence Person with needs based on sexual orientation and gender identity and expression or sex characteristics Health care Information provision of the selected healthcare services Assistance or legal aid Info provision on access to procedure Access to procedure Asylum procedure Dublin procedure Transfer Residence permit for third country nationals Voluntary return Appeals National referral mechanism Gender based violence Victims of trafficking in human beings Unaccompanied children Other Employment Information provision Other services Vulnerability assessment (by specialised service) Security/physical safety considerations Non-food items Interpretation services/Cultural mediation
AST AN Dipartimento di Salute Mentale Centro Salute Mentale Ancona Centro AST AN Via Giordano Bruno, 65 60100 Ancona Italy Csmancona.ast.an@sanita.marche.it 0718705951 https://www.astancona.marche.it Mo - We: 8:30-19:30 Th: 8:30-13:00, 14:00-19:30 Fr: 8:30-19:30 Sa: 8:30-13:30	Persons with mental health conditions or disorders Mental health concerns Diagnosed mental disorder	Health care Emergency services accesso diretto negli orari di apertura è in servizio un medico psichiatra per le urgenze territoriali Medicines Fee: Yes su prescrizione medica e acquisto del paziente fascia A e C farmacoterapia assistita quando prevista piano terapeutico individuale (PTI) Specialised medical care Psychiatry Fee: Yes su appuntamento con impegnativa Psychology Fee: Yes su appuntamento con impegnativa Psychosocial support su invio interno dello specialista National referral mechanism Gender based violence Victims of trafficking in human beings Unaccompanied children Other Persone richiedenti asilo Progetto FAMI
AST AN Dipartimento di Salute Mentale Centro di Salute Mentale Ancona Sud- Osimo AST AN Via Alcide de Gasperi, 54 60027 Osimo (AN) Italy csmsud.zt07@sanita.marche.it 071 8705474-5473 https://www.astancona.marche.it Mo - Fr: 8:00-19:30 Sa: 8:00-13:30	Persons with mental health conditions or disorders Mental health concerns Diagnosed mental disorder	Health care Emergency services accesso diretto negli orari di apertura è in servizio un medico psichiatra per le urgenze territoriali Medicines Fee: Yes su prescrizione medica e acquisto del paziente fascia A e C farmacoterapia assistita quando prevista piano terapeutico individuale (PTI) Specialised medical care Psychiatry Fee: Yes su appuntamento con impegnativa Psychology Fee: Yes su appuntamento con impegnativa Psychosocial support su invio interno dello specialista National referral mechanism Gender based violence Victims of trafficking in human beings Unaccompanied children Other Persone richiedenti asilo Progetto FAMI
Associazione GOAP- Centro Antiviolenza Trieste Anti Violence Centre Associazione GOAP Via San Silvestro 5 34121 Trieste Italy info@goap.it +39 040 3478778 https://www.goap.it/ Mo: 9:00-15:00 Tu - We: 12:00-18:00 Th - Fr: 9:00-15:00	Persons who have been subjected or at risk of Rape Serious forms of psychological, physical or sexual violence	Housing Specialised accommodation Women National referral mechanism Gender based violence Other services Vulnerability assessment (by specialised service) Security/physical safety considerations Interpretation services/Cultural mediation
ICS - Consorzio Italiano di Solidarietà ICS (Italian Consortium of Solidarity) - Ufficio Rifugiati Onlus SAI Trieste - Sistema di Accoglienza e Integrazione (Reception and Integration System) Via del Lavatoio 5 34132 Trieste Italy info@icsufficiorifugiati.org 00390403476377 https://www.icsufficiorifugiati.org/ Mo - Fr: 9:00-13:00, 14:00-22:00	Child Indicators of neglect, abuse, exploitation, etc. Health concerns Living with a disability Child of a single-headed household Elderly person (unable to care for themselves or dependent) With a caregiver Without the support of a caregiver Person living with a disability Disabilities limiting the physical functions of limbs, fine bones or gross motor ability Hearing impairment Intellectual disability Speech impairment Vision impairment Others, if classified as disabilities under national legislation Person with serious illnesses Physical illness Chronic conditions Substance use Persons with mental health conditions or disorders Mental health concerns Diagnosed mental disorder Persons who have been subjected or at risk of Torture or other inhuman or degrading treatment Rape Serious forms of psychological, physical or sexual violence Victim of trafficking in human beings Based on Indicators Formally Identified Other Pregnancy Pregnant person Single parent with minor children More than one child With a breastfeeding infant SOGIESC Needs based on sexual orientation and gender identity and expression or sex characteristics	Housing General accomodation Health care Emergency services Medicines Primary medical care General practitioner Nurse Other Specialised medical care Cardiology Dentist Dermatology Gynecology and obstetrics Neurosurgery Oncology Orthopedy Pediatrics Physiotherapy Pneumonology Psychiatry Psychology Surgery Urology Other Psychosocial support Information provision of the selected healthcare services Beneficiaries accommodated in the project are guided and accompanied in accessing the specialized services listed above Assistance or legal aid Info provision on access to procedure Access to procedure Asylum procedure Dublin procedure Transfer Temporary protection Residence permit for third country nationals Voluntary return National referral mechanism Other ICS is part of the Rete di Supporto per le Persone Sopravvissute a Tortura (ReSST) that brings together public and private organizations and NGOs that offer specialized programs or services to assist survivors of torture and other serious acts of violence. The Network also promotes information and awareness-raising initiatives Employment Title Recognition Information provision Orientation and Counseling to understand available opportunities. Assistance with writing the cv. Education Child care Special attention to children’s care, with support when needed, as well as opportunities for play and fun activities Primary education scholastic integration for minors and support to families and children when needed Secondary education scholastic integration for minors and support to families and children when needed Higher education scholastic integration for minors and support to families and children when needed Vocational training Orientation and Counseling to understand available opportunities Other services Vulnerability assessment (by specialised service) Identification of critical situations (homelessness, exploitation, single mother, victimes of violence and torture); activation of support networks; collaboration with local services Family tracing (in case of adults) Security/physical safety considerations As part of the referral process, ICS staff undergo at least 40 hours of training per year, have access to spaces for discussion and collaboration, and have a psychologist on staff dedicated to supporting the colleagues. Non-food items Interpretation services/Cultural mediation
ICS - Consorzio Italiano di Solidarietà ICS (Italian Consortium of Solidarity) - Ufficio Rifugiati Onlus Information and Guidance Desk Via del Lavatoio 5 34132 Trieste Italy info@icsufficiorifugiati.org 00390403476377 https://www.icsufficiorifugiati.org/ Mo - Th: 9:00-13:00, 14:00-18:00 Fr: 9:00-13:00, 14:00-15:00	Child Unaccompanied Separated Indicators of neglect, abuse, exploitation, etc. Health concerns Living with a disability Child of a single-headed household Elderly person (unable to care for themselves or dependent) With a caregiver Without the support of a caregiver Person living with a disability Disabilities limiting the physical functions of limbs, fine bones or gross motor ability Hearing impairment Intellectual disability Speech impairment Vision impairment Others, if classified as disabilities under national legislation Person with serious illnesses Physical illness Chronic conditions Substance use Persons with mental health conditions or disorders Mental health concerns Diagnosed mental disorder Persons who have been subjected or at risk of Torture or other inhuman or degrading treatment Rape Serious forms of psychological, physical or sexual violence Victim of trafficking in human beings Based on Indicators Formally Identified Other Pregnancy Pregnant person Single parent with minor children More than one child With a breastfeeding infant SOGIESC Needs based on sexual orientation and gender identity and expression or sex characteristics	Health care Emergency services clear and accessible information on public and private services, guidance and support for service access and case management Assistance or legal aid Info provision on access to procedure Access to procedure Asylum procedure Dublin procedure Transfer Temporary protection Residence permit for third country nationals Voluntary return National referral mechanism Other ICS is part of the Rete di Supporto per le Persone Sopravvissute a Tortura (ReSST) that brings together public and private organizations and NGOs that offer specialized programs or services to assist survivors of torture and other serious acts of violence. The Network also promotes information and awareness-raising initiatives Employment Title Recognition Information provision Orientation and Counseling to understand available opportunities. Assistance with writing the cv. Education Vocational training Orientation and Counseling to understand available opportunities Other services Vulnerability assessment (by specialised service) Identification of critical situations (homelessness, exploitation, single mother, victimes of violence and torture); activation of support networks; collaboration with local services Family tracing (in case of adults) Security/physical safety considerations As part of the referral process, ICS staff undergo at least 40 hours of training per year, have access to spaces for discussion and collaboration, and have a psychologist on staff dedicated to supporting the colleagues. Interpretation services/Cultural mediation