Founded in the 1990s ICS works to support asylum seekers, refugees, and beneficiaries of international protection, with a focus on situations of severe distress. ICS provides a wide range of services, including reception and accommodation within the Italian asylum system (both first and second-level reception), legal assistance and counseling, social support and integration programs, advocacy and awareness activities aimed at improving policies and public understanding of migration issues.
SAI Trieste - Sistema di Accoglienza e Integrazione (Reception and Integration System)
Back to top1. Temporary reception and personalized support and guidance, promoting autonomy and integration of recipients.
2. Access to local services, including housing, employment, education, and social networks.
3. Special attention to vulnerable groups, such as such as children, single mothers, victims of violence, and individuals with physical or mental health challenges.
4. Collaboration with public institutions and NGOs to ensure effective, community-based reception and support.
Address
Via del Lavatoio 5
34132 Trieste
Italy
Preferred Contact Method
Email
Office Hours
Monday: 9:00-13:00, 14:00-22:00
Tuesday: 9:00-13:00, 14:00-22:00
Wednesday: 9:00-13:00, 14:00-22:00
Thursday: 9:00-13:00, 14:00-22:00
Friday: 9:00-13:00, 14:00-22:00
Target Group
- Child
- Indicators of neglect, abuse, exploitation, etc.
- Health concerns
- Living with a disability
- Child of a single-headed household
- Elderly person (unable to care for themselves or dependent)
- With a caregiver
- Without the support of a caregiver
- Person living with a disability
- Disabilities limiting the physical functions of limbs, fine bones or gross motor ability
- Hearing impairment
- Intellectual disability
- Speech impairment
- Vision impairment
- Others, if classified as disabilities under national legislation
- Person with serious illnesses
- Physical illness
- Chronic conditions
- Substance use
- Persons with mental health conditions or disorders
- Mental health concerns
- Diagnosed mental disorder
- Persons who have been subjected or at risk of
- Torture or other inhuman or degrading treatment
- Rape
- Serious forms of psychological, physical or sexual violence
- Victim of trafficking in human beings
- Based on Indicators
- Formally Identified
- Other
- Pregnancy
- Pregnant person
- Single parent with minor children
- More than one child
- With a breastfeeding infant
- SOGIESC
- Needs based on sexual orientation and gender identity and expression or sex characteristics
Service Provided
- Housing
- General accomodation
- Health care
- Emergency services
- Medicines
- Primary medical care
- General practitioner
- Nurse
- Other
- Specialised medical care
- Cardiology
- Dentist
- Dermatology
- Gynecology and obstetrics
- Neurosurgery
- Oncology
- Orthopedy
- Pediatrics
- Physiotherapy
- Pneumonology
- Psychiatry
- Psychology
- Surgery
- Urology
- Other
- Psychosocial support
- Information provision of the selected healthcare services
- Beneficiaries accommodated in the project are guided and accompanied in accessing the specialized services listed above
- Assistance or legal aid
- Info provision on access to procedure
- Access to procedure
- Asylum procedure
- Dublin procedure
- Transfer
- Temporary protection
- Residence permit for third country nationals
- Voluntary return
- National referral mechanism
- Other
- ICS is part of the Rete di Supporto per le Persone Sopravvissute a Tortura (ReSST) that brings together public and private organizations and NGOs that offer specialized programs or services to assist survivors of torture and other serious acts of violence. The Network also promotes information and awareness-raising initiatives
- Other
- Employment
- Title Recognition
- Information provision
- Orientation and Counseling to understand available opportunities. Assistance with writing the cv.
- Education
- Child care
- Special attention to children’s care, with support when needed, as well as opportunities for play and fun activities
- Primary education
- scholastic integration for minors and support to families and children when needed
- Secondary education
- scholastic integration for minors and support to families and children when needed
- Higher education
- scholastic integration for minors and support to families and children when needed
- Vocational training
- Orientation and Counseling to understand available opportunities
- Child care
- Other services
- Vulnerability assessment (by specialised service)
- Identification of critical situations (homelessness, exploitation, single mother, victimes of violence and torture); activation of support networks; collaboration with local services
- Family tracing (in case of adults)
- Security/physical safety considerations
- As part of the referral process, ICS staff undergo at least 40 hours of training per year, have access to spaces for discussion and collaboration, and have a psychologist on staff dedicated to supporting the colleagues.
- Non-food items
- Interpretation services/Cultural mediation
- Vulnerability assessment (by specialised service)
Information and Guidance Desk
Back to top• 1. Needs assessment, personalized support, and referral to local services for foreign citizens, especially vulnerable individuals
• 2. Legal assistance and counseling, with cultural mediation provided to facilitate understanding and communication.
• 3. Orientation to local services, helping users navigate education, employment, housing, healthcare, and social programs.
• 4. Advocacy and community networking, promoting inclusion and collaboration with public institutions, NGOs, and local stakeholders.
Address
Via del Lavatoio 5
34132 Trieste
Italy
Preferred Contact Method
Email
Office Hours
Monday: 9:00-13:00, 14:00-18:00
Tuesday: 9:00-13:00, 14:00-18:00
Wednesday: 9:00-13:00, 14:00-18:00
Thursday: 9:00-13:00, 14:00-18:00
Friday: 9:00-13:00, 14:00-15:00
Target Group
- Child
- Unaccompanied
- Separated
- Indicators of neglect, abuse, exploitation, etc.
- Health concerns
- Living with a disability
- Child of a single-headed household
- Elderly person (unable to care for themselves or dependent)
- With a caregiver
- Without the support of a caregiver
- Person living with a disability
- Disabilities limiting the physical functions of limbs, fine bones or gross motor ability
- Hearing impairment
- Intellectual disability
- Speech impairment
- Vision impairment
- Others, if classified as disabilities under national legislation
- Person with serious illnesses
- Physical illness
- Chronic conditions
- Substance use
- Persons with mental health conditions or disorders
- Mental health concerns
- Diagnosed mental disorder
- Persons who have been subjected or at risk of
- Torture or other inhuman or degrading treatment
- Rape
- Serious forms of psychological, physical or sexual violence
- Victim of trafficking in human beings
- Based on Indicators
- Formally Identified
- Other
- Pregnancy
- Pregnant person
- Single parent with minor children
- More than one child
- With a breastfeeding infant
- SOGIESC
- Needs based on sexual orientation and gender identity and expression or sex characteristics
Service Provided
- Health care
- Emergency services
- clear and accessible information on public and private services, guidance and support for service access and case management
- Emergency services
- Assistance or legal aid
- Info provision on access to procedure
- Access to procedure
- Asylum procedure
- Dublin procedure
- Transfer
- Temporary protection
- Residence permit for third country nationals
- Voluntary return
- National referral mechanism
- Other
- ICS is part of the Rete di Supporto per le Persone Sopravvissute a Tortura (ReSST) that brings together public and private organizations and NGOs that offer specialized programs or services to assist survivors of torture and other serious acts of violence. The Network also promotes information and awareness-raising initiatives
- Other
- Employment
- Title Recognition
- Information provision
- Orientation and Counseling to understand available opportunities. Assistance with writing the cv.
- Education
- Vocational training
- Orientation and Counseling to understand available opportunities
- Vocational training
- Other services
- Vulnerability assessment (by specialised service)
- Identification of critical situations (homelessness, exploitation, single mother, victimes of violence and torture); activation of support networks; collaboration with local services
- Family tracing (in case of adults)
- Security/physical safety considerations
- As part of the referral process, ICS staff undergo at least 40 hours of training per year, have access to spaces for discussion and collaboration, and have a psychologist on staff dedicated to supporting the colleagues.
- Interpretation services/Cultural mediation
- Vulnerability assessment (by specialised service)
Humanitarian response and first assistance and social/legal guidance
Back to top1. first assistance involving the distribution of essential items to people in transit or without accommodation arriving in Trieste via the Balkan route
2. legal information for people in transit or without accommodation arriving in Trieste via the Balkan route
3. emergency overnight shelter service for homeless people and those in a state of severe social marginalisation, providing overnight accommodation, dinner, breakfast and a packed lunch, shower facilities, hygiene and sanitary products, and laundry services.
Address
Via del Lavatoio 5
34132 Trieste
Italy
Preferred Contact Method
Email
Office Hours
Monday: 0:00-23:59
Tuesday: 0:00-23:59
Wednesday: 0:00-23:59
Thursday: 0:00-23:59
Friday: 0:00-23:59
Saturday: 0:00-23:59
Sunday: 0:00-23:59
Target Group
- Child
- Unaccompanied
- Indicators of neglect, abuse, exploitation, etc.
- Health concerns
- Living with a disability
- Child of a single-headed household
- Elderly person (unable to care for themselves or dependent)
- With a caregiver
- Without the support of a caregiver
- Person living with a disability
- Disabilities limiting the physical functions of limbs, fine bones or gross motor ability
- Hearing impairment
- Intellectual disability
- Speech impairment
- Vision impairment
- Others, if classified as disabilities under national legislation
- Person with serious illnesses
- Physical illness
- Chronic conditions
- Substance use
- Persons with mental health conditions or disorders
- Mental health concerns
- Diagnosed mental disorder
- Persons who have been subjected or at risk of
- Torture or other inhuman or degrading treatment
- Rape
- Serious forms of psychological, physical or sexual violence
- Victim of trafficking in human beings
- Based on Indicators
- Pregnancy
- Pregnant person
- Single parent with minor children
- More than one child
- With a breastfeeding infant
- SOGIESC
- Needs based on sexual orientation and gender identity and expression or sex characteristics
Service Provided
- Housing
- General accomodation
- Limitation: Yes
only Italian or foreign nationals who are homeless and severely socially marginalised - emergency overnight shelter service for homeless people and those experiencing severe social exclusion
- Limitation: Yes
- General accomodation
- Assistance or legal aid
- Info provision on access to procedure
- Access to procedure
- Asylum procedure
- Dublin procedure
- Transfer
- Temporary protection
- Residence permit for third country nationals
- Other services
- Vulnerability assessment (by specialised service)
- Family tracing (in case of adults)
- Security/physical safety considerations
- As part of the referral process, ICS staff undergo at least 40 hours of training per year, have access to spaces for discussion and collaboration, and have a psychologist on staff dedicated to supporting the colleagues.
- Non-food items
- Interpretation services/Cultural mediation