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Service Provider	Target Group	Service Provided
ICS - Consorzio Italiano di Solidarietà ICS (Italian Consortium of Solidarity) - Ufficio Rifugiati Onlus Information and Guidance Desk Via del Lavatoio 5 34132 Trieste Italy info@icsufficiorifugiati.org 00390403476377 https://www.icsufficiorifugiati.org/ Mo - Th: 9:00-13:00, 14:00-18:00 Fr: 9:00-13:00, 14:00-15:00	Child Unaccompanied Separated Indicators of neglect, abuse, exploitation, etc. Health concerns Living with a disability Child of a single-headed household Elderly person (unable to care for themselves or dependent) With a caregiver Without the support of a caregiver Person living with a disability Disabilities limiting the physical functions of limbs, fine bones or gross motor ability Hearing impairment Intellectual disability Speech impairment Vision impairment Others, if classified as disabilities under national legislation Person with serious illnesses Physical illness Chronic conditions Substance use Persons with mental health conditions or disorders Mental health concerns Diagnosed mental disorder Persons who have been subjected or at risk of Torture or other inhuman or degrading treatment Rape Serious forms of psychological, physical or sexual violence Victim of trafficking in human beings Based on Indicators Formally Identified Other Pregnancy Pregnant person Single parent with minor children More than one child With a breastfeeding infant SOGIESC Needs based on sexual orientation and gender identity and expression or sex characteristics	Health care Emergency services clear and accessible information on public and private services, guidance and support for service access and case management Assistance or legal aid Info provision on access to procedure Access to procedure Asylum procedure Dublin procedure Transfer Temporary protection Residence permit for third country nationals Voluntary return National referral mechanism Other ICS is part of the Rete di Supporto per le Persone Sopravvissute a Tortura (ReSST) that brings together public and private organizations and NGOs that offer specialized programs or services to assist survivors of torture and other serious acts of violence. The Network also promotes information and awareness-raising initiatives Employment Title Recognition Information provision Orientation and Counseling to understand available opportunities. Assistance with writing the cv. Education Vocational training Orientation and Counseling to understand available opportunities Other services Vulnerability assessment (by specialised service) Identification of critical situations (homelessness, exploitation, single mother, victimes of violence and torture); activation of support networks; collaboration with local services Family tracing (in case of adults) Security/physical safety considerations As part of the referral process, ICS staff undergo at least 40 hours of training per year, have access to spaces for discussion and collaboration, and have a psychologist on staff dedicated to supporting the colleagues. Interpretation services/Cultural mediation
AST AN Dipartimento di Salute Mentale Centro di Salute Mentale Jesi AST AN Via dei Colli, 62 60035 Jesi (AN) Italy csm.jesi.ast.an@sanita.marche.it 0731534561 https://www.astancona.marche.it Mo - Fr: 8:00-20:00 Sa: 8:00-14:00	Persons with mental health conditions or disorders Mental health concerns Diagnosed mental disorder	Health care Emergency services accesso diretto negli orari di apertura è in servizio un medico psichiatra per le urgenze territoriali Medicines Fee: Yes su prescrizione medica e acquisto del paziente fascia A e C farmacoterapia assistita quando prevista piano terapeutico individuale (PTI) Specialised medical care Psychiatry Fee: Yes su appuntamento con impegnativa Psychology Fee: Yes su appuntamento con impegnativa Psychosocial support Su invio interno dello specialista National referral mechanism Gender based violence Victims of trafficking in human beings Unaccompanied children Other Persone richiedenti asilo Progetto FAMI
AST AN Dipartimento di Salute Mentale Centro Salute Mentale di Senigallia AST AN Via B. Cellini 1 c/o Ospedale di Senigallia 60019 Senigallia (AN) Italy csm.senigallia@sanita.marche.it 07179092295 https://www.astancona.marche.it Mo - Fr: 7:30-19:30 Sa: 7:30-13:30	Persons with mental health conditions or disorders Mental health concerns Diagnosed mental disorder	Health care Emergency services accesso diretto negli orari di apertura è in servizio un medico psichiatra per le urgenze territoriali Medicines Fee: Yes su prescrizione medica e acquisto del paziente fascia A e C farmacoterapia assistita quando prevista piano terapeutico individuale (PTI) Specialised medical care Psychiatry Fee: Yes su appuntamento con impegnativa Psychology Fee: Yes su appuntamento con impegnativa Psychosocial support Su invio dello specialista interno National referral mechanism Gender based violence Victims of trafficking in human beings Unaccompanied children Other Persone richiedenti asilo Progetto FAMI
AST AN Dipartimento di Salute Mentale Centro di Salute Mentale Ancona Nord - Falconara AST AN Via Corridoni, 13 60015 Falconara (AN) Italy csmnord.av2@sanita.marche.it 0719178633 https://www.astancona.marche.it Mo - Sa: 8:00-14:00	Persons with mental health conditions or disorders Mental health concerns Diagnosed mental disorder	Health care Emergency services accesso diretto negli orari di apertura è in servizio un medico psichiatra per le urgenze territoriali le urgenze pomeridiane sono gestite dal CSM Ancona Centro Medicines Fee: Yes su prescrizione medica e acquisto del paziente fascia A e C farmacoterapia assistita quando prevista piano terapeutico individuale (PTI) Specialised medical care Psychiatry Fee: Yes su appuntamento con impegnativa Psychology Fee: Yes su appuntamento con impegnativa Psychosocial support su invio dello specialista interno National referral mechanism Gender based violence Victims of trafficking in human beings Unaccompanied children Other Persone richiedenti asilo Progetto FAMI
Ufficio Promozione Sociale Comune di Ancona Ufficio Promozione Sociale Comune di Ancona viale Vittoria 37 60100 Ancona Italy ufficiopromozionesociale@comune.ancona.it Telefono (Viale della Vittoria 37): 071 2225136 - 2225138 -2225115 https://www.comune.ancona.it/it/unita_organizzative/politiche-sociali-uffici-di… Mo: 9:00-13:00 Tu: 15:00-17:00 We: 9:00-13:00 Th: 10:00-16:00 Fr: 9:00-13:00	Elderly person (unable to care for themselves or dependent) With a caregiver Without the support of a caregiver Person living with a disability Disabilities limiting the physical functions of limbs, fine bones or gross motor ability Hearing impairment Intellectual disability Speech impairment Vision impairment Others, if classified as disabilities under national legislation Persons who have been subjected or at risk of Torture or other inhuman or degrading treatment Rape Serious forms of psychological, physical or sexual violence Victim of trafficking in human beings Based on Indicators Formally Identified Other Pregnancy Pregnant person Single parent with minor children More than one child With a breastfeeding infant SOGIESC Needs based on sexual orientation and gender identity and expression or sex characteristics	Assistance or legal aid Info provision on access to procedure Access to procedure Asylum procedure Dublin procedure Transfer Relocation Temporary protection Residence permit for third country nationals Voluntary return Return Appeals Specific support for children Age assessment Appointment of a guardian Child protection service Family reunification Family tracing Information provision of the selected child-specific services National referral mechanism Gender based violence Victims of trafficking in human beings Unaccompanied children Other Employment Information provision Other services Vulnerability assessment (by specialised service) Family tracing (in case of adults) Security/physical safety considerations Non-food items Interpretation services/Cultural mediation
Oltremani Ragusa APS OltreSportello Via Giacomo Matteotti 61 97100 Ragusa Italy ragusa@oltremani.it 3932070023 https://www.oltremani.it Fr: 18:00-20:00	Child Unaccompanied	Health care Information provision of the selected healthcare services Assistance or legal aid Info provision on access to procedure Access to procedure Employment Information provision Other services Interpretation services/Cultural mediation
rgmm07700p C.P.I.A. (Centro Provinciale per l'Istruzione degli Adulti) Ragusa Via Giordano Bruno s.n.c. 97100 RAGUSA Italy rgmm07700p@istruzione.it +390932675847 https://cpiaragusa.it Mo - Fr: 10:30-12:30	Persons who have been subjected or at risk of Torture or other inhuman or degrading treatment Victim of trafficking in human beings Other	Education Primary education Secondary education
Fondazione Terre des Hommes Italia ETS MHPSS in reception facilities Via Napoleone Colajanni, 69 97100 Ragusa Italy l.pasetti@tdhitaly.org	Child Unaccompanied Separated Indicators of neglect, abuse, exploitation, etc. Health concerns Living with a disability Married child Pregnant child Child of a single-headed household Pregnancy Pregnant person Single parent with minor children More than one child With a breastfeeding infant	Health care Psychosocial support Fee: Yes Specific support for children Information provision of the selected child-specific services Education Child care Fee: Yes
Fondazione Terre des Hommes Italia ETS psychological support Via Napoleone Colajanni, 69 97100 Ragusa RG Italy l.pasetti@tdhitaly.org Th: 14:00-18:00		Health care Specialised medical care Psychology Fee: Yes Psychosocial support Fee: Yes Information provision of the selected healthcare services Fee: Yes National referral mechanism Gender based violence Fee: Yes Victims of trafficking in human beings Fee: Yes Unaccompanied children Fee: Yes
CAT cooperativa sociale Sportello Accoglienza Piazza Dante, 36 50013 Campi Bisenzio Italy accoglienza@comune.campi-bisenzio.fi.it 055 8959302 https://www.comune.campi-bisenzio.fi.it/amministrazione/uffici/sportello-accogl… Mo - We: 9:00-13:00 Th: 15:30-18:00	Child Unaccompanied Health concerns Living with a disability Elderly person (unable to care for themselves or dependent) With a caregiver Without the support of a caregiver Persons who have been subjected or at risk of Torture or other inhuman or degrading treatment Serious forms of psychological, physical or sexual violence Victim of trafficking in human beings Based on Indicators Other Pregnancy Pregnant person Single parent with minor children More than one child With a breastfeeding infant SOGIESC Needs based on sexual orientation and gender identity and expression or sex characteristics	Assistance or legal aid Info provision on access to procedure Residence permit for third country nationals Voluntary return Specific support for children Family reunification Employment Information provision Other services Interpretation services/Cultural mediation