The Referral Tool is designed to support the authorities and personnel in fulfilling their obligation to refer applicants of international protection with special needs to adequate support.
A Focal Point is an official or a person acting in an official capacity on behalf of the interested authority tasked to map the services available in a designated territory and keep them up to date. They can operate at central level or be assigned to a certain area.
The Focal Points play a crucial role in ensuring the Referral Tool is functional, accurate, and trusted in their assigned country or region.
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Role of the Focal Point
- Identify and reach out to relevant Service Providers offering support to applicants in a vulnerable situation in a designated area.
- Review and validate the information provided by service providers registered in the repository.
- Promote continuous updating reminding the Service Providers of the importance of keeping their information up to date.
- Maintain communication with Service Providers to ensure accuracy and engagement.
- Inform the users about the availability of the Referral Tool.
- Collect feedback from users and Service Providers and share any insights about the tool with EUAA to improve the tool over time.
- Check the data processing of personal data is in line with national and European legislation.
How to become a Focal Point
- The national authority interested in implementing the Referral Tool contacts the EUAA.
- The national authority identifies the Focal Points and share the relevant information with the EUAA.
- The EUAA creates the Focal Point accounts.
- The Focal Point can access the Referral Tool dashboard.
If the Referral Tool is not yet available in your territory, please contact the asylum or reception authority of your country to express the interest to have the tool available for its use in the course of your work.
The user manual provides basic information for all users on how to use the tool.
If you have any additional question, please contact the EUAA.